Viewing Orders
In the Order Management application you can either view a listing of orders, view the details of an order, refresh the order list, view inventory data, . Customer service representatives, can for example, answer customer inquiries about their order.
When any order requires attention, a 
flag appears at the top right of the screen and the following message is displayed: There are orders requiring attention.
Figure 1 -
The system notifies you when the order data for the current filtering criteria is out of date, by displaying a message at the top right of the orders list in the following format: nn new orders match your filtering criteria
The message will be displayed until the list is refreshed.
OPTIONAL: Click 
refresh to update the orders data.
Example
Viewing a list of orders for a scope:
| 1. | From the Orders page, use the Scope selector to select the scope that you want to work in. |
A list of the orders for the selected scope is displayed.
| 2. | Apply the filters provided |
Any orders that require attention are highlighted with a needs attention flag.
Viewing the details of an order:
| 1. | From the Orders page, use the Scope selector to select the scope that you want to work in. |
| 2. | Filter the list as necessary. |
| 3. | Double-click the order that you want to view. |
Viewing Orders that require attention:
When you want to view only the orders that require attention, you must filter the orders list.
For more information about the workflow icons, see .
REFERENCES
| • | Order Details Panel |